We has almost 20 years of experience deploying and supporting speech technologies. We provide technical support services in a number of formats. Services can be provided remotely, by telephone, by e-mail by one of our Support Technicians.We recognizes that our clients depend on us to help their practice run efficiently. We treat each support case with a sense of urgency, and attempt to answer each support request as promptly as it is received. If all of our Support Technicians are assisting other clients, then we will make every attempt to respond to your support request by the end of the business day. Rest assured that your questions will be answered by one of our seasoned Support Technicians who are committed to resolving your issues and answering your questions. They recognize that the timely resolution of your Dragon Medical support issues plays a key role in the return-on investment, efficiency of your practice, and physician and staff satisfaction with your Dragon Medical Software.
Hours of Operation:
We will provide Dragon Medical licensees, with a current Support Contract, support for the software during business hours, which are 9:00 am – 6:00 p.m. EST, Monday – Saturday, except holidays.
Dragon Support Contract Term:
Each support contract is valid for a period of years. Clients are encouraged to stay current on their support, to avoid interruption of support services when needed.
Contacting Dragon Technical Support:
Dragon Medical Software remote support is provided at no additional cost for all clients with a current support contract. Requests for support are answered Monday – Saturday, from 9:00 a.m. – 6:00 p.m. EST.Hardware support is not covered by a Dragon Medical Support Contract. If client has no IT Support Person / Department, then we would be happy to recommend a credible IT company for assistance.
Extend Your Capabilities By Adding The Nuance Dragon Medical One Extension To Your Google Chrome Browser
As part of our quarterly series of articles to help you get the most from your Dragon Medical products, our Dragon Technical Support Team wanted to chime in this month and show you a way to extend your capabilities when using Dragon Medical.
We get multiple calls and emails every month asking how to have a better user experience with Google Chrome, so we thought providing the steps to adding Dragon Medical One was a great DIY task.